FAQ

FAQ


AN I RETURN AN ITEM IF I DON'T LIKE IT?
If you are unhappy with an item, you can exchange it for another item within 7 business days of receiving it. No refund will be issued, only in store credit or exchange. All returns must have a order number. We do not accept returns on custom or seasonal backdrops.

WHAT'S YOUR RETURN POLICY?
Returns are for in house credit or exchange only. We DO NOT accept returns on custom, seasonal backdrops

All returned items must be clearly marked with a Order number. All returns must be made within 7 business of receiving the item and must be returned to our warehouse within 30 days of receiving the order. A restocking fee may apply for backdrops. UNDER NO CIRCIMSTANCE WILL SHIPPING COST BE REFUNDED.


WHAT SHOULD I DO IF I RECEIVE A DAMAGED ITEM?
Call Customer service and they will file a claim with the carrier. Another item will be shipped out to you usually the next business day if the item is in stock. Hold on to the original packing for 10 business days the carrier usually picks up in that time frame.

WHAT IS THE TURN-AROUND TIME FOR CUSTOM ORDERS?
Custom orders usually take 21-30 business days depending on the style. Single items are usually quicker. If you are ordering multiple items lead-time

ARE YOU OPEN ON SATURDAYS?
We are open Monday – Saturday 9am – 6pm, we are closed on Saturday and Sunday. We are open 1 Sunday per year for our Annual Blowout Sale. Sign up on our email list for notification of upcoming events.

I ORDERED A CATALOG, WHEN AM I GOING TO GET IT?
Catalogs are mailed by Parcelforce within 3-4 business days once your request is submitted. You can ask for next day delevery a catalog request by calling and speaking with a representative.


HOW DO I GET THE WRINKLES OUT OF A MUSLIN BACKDROP?
When you first receive your muslin you should unfold it right away and hang or lay flat on the ground this will help the fold lines release. You can steam the background and this will take the crease lines out. Never fold the muslin again, if you are traveling with it the best thing to do it roll it up like a ball, this will help reduce the creases.

HOW DO I GET THE WRINKLES OUT OF THE ECONOMY VINYL?
Economy vinyl comes to you folded, you can request it rolled this will have no wrinkles at all but the shipping charge is higher if requested this way. Unfold the vinyl right away, hang it or lay it flat. This will help get the creases out. You can steam the vinyl but can’t touch the fabric with the steamer this will melt the fabric.

HOW DO YOU SHIP?
DHL is our first choice; we look at the items ordered and the cheapest way. Volume, size, and the number of boxes factor into the shipping price. You can request Parcelforce, FedEx .

WHAT'S THE BEST WAY TO STORE THE BACKDROPS?
All our painted muslins come with a free carry bag; these are great for storing seasonal backgrounds. Canvas have to kept rolled so it is good to keep the tube it is shipped to you in, that way you have a save place for your canvas.

WILL MY BACKDROPS LOOK THE SAME AS THE ONES ON THE WEBSITE?
Depending on your monitor settings colors are altered. Our catalog shows true color if you are unsure on your computer.

DO YOU SELL ANY USED EQUIPMENT?
No All our Items are New we dont deal in used or refurbished stuff.

DO YOU HAVE A SHOWROOM?
Yes, we have a showroom that will eventually be twice the size after our construction is complete, .
We'd love to have you visit.


HOW DO I CLEAN MY BACKDROP?

SOLID COLOR MUSLIN BLEND
Machine washable
Cold water